Abandoned carts
Panel → Carts. Who left something half-finished, and how much money is sitting there.
What counts as abandoned
Section titled “What counts as abandoned”A cart untouched for 30 minutes that never became an order. The last 30 days are shown.
There is no new table and no separate tracking: it is derived from the carts that already exist. A recovery system that needs its own database is a system that drifts out of sync.
Reminding a cart
Section titled “Reminding a cart”The button sends the customer an email with what they left behind and a link to carry on.
It is manual on purpose. An automatic reminder at two hours is marketing; two is nagging; three is a complaint to the data protection authority. Who and when is your call.
Each send is noted on the cart, so you cannot end up emailing the same person four times without noticing.
What you need
Section titled “What you need”Email configured (SMTP_*). Without it the button cannot do anything.
Before you write to anyone
Section titled “Before you write to anyone”An abandoned cart contains data about an identified person. Emailing them is commercial communication: you need a legal basis — usually that they are a customer of yours, or that they have agreed to receive them.
The system letting you press the button does not mean you may press it for everyone.